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I do not see any support messages pending.
I am assuming this must be a Canadian order as we are getting a bunch of messages the last couple of days asking for tracking numbers. We only now discovered that our Canadian orders are not being included on the international order processing data sheet.
Can you please send another message on the firstname.lastname@example.org support line so that I can look into your order and rectify the matter.
You can mention Cirdan in the message heading so that I can spot this right away and reply to you.