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Well emailed Bruce and he was able to send me out a new strapless version, I’ll see how that works when I get it. But I would like to just acknowledge that their service to the customer has been beyond what I expected, they are quick to answer you back & for what I believe was my problem they are sending out the new one for $15.00 which includes the shipping I can’t even convey how much appreciation I have and believe me anyone I may hear of that has interest in any form of enlargement I will be more than happy to tell them of your product along with a glowing review. If this product works half as well as your customer service then I know I will be more than happy with the final outcome.